Refund and Returns Policy
Thank you for choosing SmartLivingIndia.com as your trusted provider of Smart Home Products. We want you to be completely satisfied with your purchase.
To ensure a smooth and transparent shopping experience, please review our Return, Replacement, and Refund Policy carefully. This policy explains your rights and our procedures clearly and simply.
Return, Replacement and Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 7 Days from the date of delivery. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions). The refund will be issued as UPI or Store Credit in case of failure to complete the refund through the original mode of payment or if customer has used Store Credit / Gift Vouchers for the purchase. If the purchase was done using mixed payment methods(For example: partially done using UPI and partially used Store Credit), the refund amount also will be split in those methods.
In short:
Eligibility for Return, Replacement and Refund
While we strive to accommodate all requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
- Most products are eligible unless marked non-returnable on the product page.
- Non-eligible items include:
- Customized or personalized products
- Products sold as part of sets/bundles where individual items cannot be returned
- Products must be unused, in original packaging, with all tags, manuals, warranty cards, and accessories intact.
Return & Replacement of Installable Products
Returns for installable products will only be accepted if the product was installed with the help of professionals or Digx Tech Solutions engineers/helpline. If any of these products are installed in an unprofessional manner, resulting in damages, returns will not be accepted.
Conditions for Replacement
You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) if:
For replacement:
Replacement approval is at our sole discretion after verification.
For verification, we may request you to send us images of the damaged, defective or inaccurate Product received to info@smartlivingindia.com and/or allow our personnel to schedule a call to assess the damage, defect in the Product.
You agree that we will not replace any Product:
Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
Return Policy
You may return products within 7 days if:
Refund Policy
At the time of raising a request for return or cancelling the Products on the Smart Living India Platform, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
Please be aware that if you decide to return or cancel the products, after we have verified and evaluated the products and the associated procedure,
How to Initiate Returns or Replacements
You should raise a replacement request by writing to us in detail to info@smartlivingindia.com for any of the eligible reasons.
NB: You should make sure to erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Smart Living India shall not be liable for any misuse or usage of such information.
Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer FREE shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.
For refunds, we offer the following options:
Refund Payment Modes
Please refer below table to understand mode of refund as per our discretion for different Payment Types:
| Original Order – MODE OF PAYMENT | MODE OF REFUND |
|---|---|
| UPI | UPI |
| Credit Card | Credit Card |
| Debit Card | Debit Card |
| Net-Banking | Net-Banking |
| Existing Store-Credit | Store-Credit |
| Any other mode of payment | UPI, Store Credit or Gift Voucher |
If for any reason the refund to the original Mode of Payment fails at our payment gateway, then we will reach out to you to share alternate account details to process a manual refund; usually through UPI. No other exceptions will be made for refunds to a different card or bank account.
Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
For questions or assistance, please contact our customer support at info@smartlivingindia.com. Your satisfaction is our priority.
Thank you for shopping with SmartLivingIndia.com!
Updated on: 14 July 2025
