Refund and Returns Policy

Most items purchased from our website are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions). The refund will be issued as Store Credit in case of failure to complete the refund through the original mode of payment or if customer has used Store Credit / Gift Vouchers for the purchase. If the purchase was done using mixed payment methods(For example: partially done using UPI and partially used Store Credit), the refund amount also will be split in those methods.

Replacement or Exchange of Products

You may initiate the request for replacement of the Product within 7 days from the time the Product(s) is delivered to you (“Replacement Period”) if:

• Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation/ installation/ plugging in / connecting to electricity of products like plugs, cameras, bulbs, tube lights whichever is earlier;
• Product is defective or is not in working condition,
• Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like plugs, cameras, bulbs, tube lights, whichever is earlier;
• All our packages come with “Tamper Evident Void Seals and stickered”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.
• You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.
• If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the Smart Living India. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement.
• The product should be returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein)

For such verification, we may request you to send us images of the damaged, defective or inaccurate Product received to info@smartlivingindia.com and/or allow our personnel to schedule a call to assess the damage, defect in the Product.

Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.

Conditions of Replacements

Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product

• to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.

• You agree that we will not replace any Product:
  • if you have placed the order for a wrong Product model, colour or incorrect Product
  • if the Product belongs to non-replacement Product category
  • if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period
  • if products like Cameras, IR Blasters etc. are found activated during investigation.
• Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem.
• Any decision by us in this regard shall be final and binding.

Replacement of Products

You should raise a replacement request by writing to us in detail to info@smartlivingindia.com in to get a Replacement Authorization code for any of the eligible reasons.

• Once we receive your replacement request, we may schedule an engineer call assess the issue reported. Basis the engineer’s technical report a resolution for replacement will be offered. If the replacement request is approved, we will acknowledge your request for return via an email containing Product details, pickup details and Replacement Authorization Code.
• Our reverse-logistics partner will get in touch with you after Replacement Authorization code is created in order to collect the approved Product for replacement. Please ensure to collect the manifest copy from the logistic partner while handing over the Product. The manifest copy will be your reference to track the return order for replacement in transit and claim for any losses in transit.
• Once the returned Product has been received by us for replacement, replacement Product will be shipped to your address entered on the original order.

Return Policy

You may initiate the request for return of the product within 7 days from date of delivery (Return Period) if:

• Product ordered is different from what was ordered basis the Product description provided on the Smart Living India Platform, to be reported to us within 24 hours of delivery or before activation/ installation/ plugging in / connecting to electricity of products like plugs, cameras, bulbs, tube lights whichever is earlier
• User will be given an option at our sole discretion to raise a return request, only when the Products are not available in stock with Smart Living India for replacement for below cases:

• Product was found defective or is not in working condition; to be reported to us within 24 hours of delivery or before activation/ installation/ plugging in / connecting to electricity of products like plugs, cameras, bulbs, tube lights whichever is earlier
  • Product is received in physically damaged condition, to be reported to us within 24 hours of delivery or before activation of the products like plugs, cameras, bulbs, tube lights, whichever is earlier
  • Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like plugs, cameras, bulbs, tube lights, whichever is earlier.
  • All our packages come with “Tamper Evident Void Seals & stickered”, click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered “Void Seal” or a damaged box will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
• You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

Return Process

If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request by writing to us in detail to info@smartlivingindia.com. We will in our sole discretion verify if:

(a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or

(b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for return.

For such verification, we may request you to send us images of the damaged, defective or inaccurate Product received by writing to us in detail to info@smartlivingindia.com and/or allow our personnel to schedule a call to assess the damage, defect in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.

• Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being return in original condition along with the price tag intact including original packaging of the Product, and the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo should be returned as the complete combo/ bulk order, the brand outer packaging of the Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.

• You agree that we will not accept the return of any Product:

1. if you have placed the order for a wrong Product model, colour or incorrect Product,
   1. if the Product belongs to non-returnable Product category (mentioned below)
   1. if you fail to return/register a complaint in relation to a damaged, defective or inaccurate Product within the Return Period. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem.

Any decision by us in this regard shall be final and binding.

Return Request

You should raise by writing to us in detail to info@smartlivingindia.com to get a Return Authorization code for any of the eligible reasons.

Once we receive your return request, we may schedule an engineer call to assess the issue reported. Basis the engineer’s technical report a resolution for return will be offered. If the return request is approved, we will acknowledge your request for return via an email containing Product details, pickup details and Return Authorization Code.

Our reverse-logistics partner will get in touch with you after Return Authorisation code is created in order to collect the approved Product for return. Please ensure to collect the manifest copy from the logistic partner while returning the Product. The manifest copy will be your reference to track the return order transit and claim for any losses in transit.

You can call our contact number listed on the invoice for any issues, queries and return request. Your return will be processed once all return relevant conditions under this policy are fulfilled by you at the time of return.

Once return is processed, we will initiate the refund to your original mode of payment or store credit as per our discretion.

The below product categories are marked as ‘non-returnable’ unless the package received is verified as defective or damaged:

• Camera accessories
• Tube lights & bulbs
• Any product that are labelled as non-returnable on their product detail pages
• You should make sure to erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Smart Living India shall not be liable for any misuse or usage of such information.

Refund Policy

At the time of raising a request for return or cancelling the Products on the Smart Living India Platform, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.

Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto,

• the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 72 (seventy two) hours from the date of us receiving the returned Product back at our warehouse.
• Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact.
• For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment.
• The refund amount will be credited to the original payment mode opted by you or given as Store credit to you.
• You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

Refund Process

• We do not make any cash refunds.
• The amount will be refunded to you within 7 (seven) working days into the original the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
• Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you.
• You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
• We provide refund for few scenarios such as Product for replacement is not available with us or for Products that were incorrectly represented on our website.
• We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.

Brand Approved Refunds

• Brand Approved (exceptional returns) approved by the Brand within warranty period of the product, there may be issues posting refund if the transaction is over 180 days old. For such cases, our team will reach out to you for documents to post a manual refund into an alternate account.
• The user is mandatorily required to submit a copy of his/her bank account details (such as Cancelled Cheque, Bank Passbook) along with photo ID proof (such as PAN card, Aadhar card). All the documents submitted should be in the same name as the Billing name used while placing the order. For cases where there’s a mismatch in name, Smart Living India reserves the right to refuse the user’s refund to a bank account and will process the refund as Store Credit only.

Please refer below table to understand mode of refund as per our discretion for different Payment Types:

For Standard Delivery

If for any reason the refund to the original Mode of Payment fails at our payment gateway, then we will reach out to you to share alternate account details to process a manual refund. No other exceptions will be made for refunds to a different card or bank account.

Additional Note

For installable products, returns will be accepted only if the product was installed with the help of Digx Tech Solutions engineers/helpline.

Returns will not be accepted if any of the installable products is unboxed and/or installed by customer himself or by anyone other than Digx Tech Solutions engineers or engineers authorised by DIGX. Any damages or defects for such products will not be accepted.

These could include but not limited to:

• Wrong connections or wrong installations
• Cracks, scratches or dents due to unprofessional handling of the product
• On account of any physical damages while in your possession
• Internal damage due to water spillage or any liquid
• Different product from what we shipped to you

Updated on: 5 Sep 2023