Shipping and Cancellation Policy

SmartLivingIndia.com is an ecommerce platform of Digx Tech Solutions, a registered company.

Smart Living India (“SmartLivingIndia” or “Digx” or “Digx Tech Solutions” or “we”) is committed to protecting the privacy of its visitors and users (hereafter the “Customers”, “Visitors,” “you” or “your”), takes the privacy of your information utmost seriously. While we follow the best practices of ISO 27001:2013, we aim for our websites to be a safe and enjoyable environment for you. Smart Living India is committed towards safeguarding the confidentiality, integrity and availability of all physical and electronic information assets of the organization. We ensure that the regulatory, operational and contractual requirements are fulfilled.

Shipping Policy

Our motto is to deliver you the product you choose, in the fastest way possible and bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.

The company shall take all possible measures to ensure that any product booked on our Website www.smartlivingIndia.com is delivered within seven (7) working days from date of booking of order on the Website, subject to successful realization of payment made against the said Order and availability of the product(s). However, users have to understand that Smart Living India shall not be held responsible for any delay in the delivery of product due to any circumstances beyond our control. Nonetheless, Smart Living India takes all required and necessary steps to ensure that the delivery of the product is within above mentioned timelines.

Delivery Charges Calculation

Delivery charges are calculated point to point basis of the delivery partners we are associated with and as per actuals, unless otherwise mentioned explicitly.

Free Shipping

We also offer FREE SHIPPING for all listed products with a minimum product cart value equivalent and above Rs. 1000/-.

Multiple Products Purchase

When a customer places an order for multiple items to the same delivery location, Smart Living India will make every effort to ship all of the products together. However, this may not always be feasible due to product size, weight and/or logistics constraints.

For shipping to multiple addresses, we recommend that customers bundle orders or make bulk purchases based on each shipping address separately.

Delivery Partners

Product delivery will be handled by renowned third-party courier service providers such as Delhivery (primary choice), Blue Dart, Ecom Express, Xpressbees, IndiaPost, Shadowfax, and others, and may differ based on the safe and reliable shipping method.

Shipping Address Services

We now ship only to India, covering all jurisdictions. Once the pincode is entered, information about any pincode serviced throughout India can be viewed when placing an order on the product page.

If our delivery partners are unable to serve it, we would appreciate it if you could supply us with an alternate shipping pincode. If you have any doubts about the deliverability of your pin code, please contact us before placing your order.

Shipping Time

These are our estimates:

*This excludes our 2 days processing & packing time for shipping

Tracking Information

Visit our site to get the shipping address post completion of payment or once your order is shipped you will receive an email that contains your tracking information.

If you have any other questions, please contact us or write to info@smartlivingindia.com and we will do our best to help you out.

International Delivery

Currently, Smart Living India does not deliver items internationally. However, you are invited to make purchases on the website from anywhere in the world at the same time ensuring the Shipping and Billing Address is within India.

Packaging

While using eco-friendly packing materials for shipment, we take the utmost care to package your product properly and ensure that you receive it securely.

Cancellation Policy

You can visit our website and cancel the purchase order in the “My Orders” area of your account if you decide you no longer want to buy the products you bought.

Cancellation Process

You can cancel orders for Products partially or fully, prior to the shipment is “Out for Delivery”. No cancellation is allowed once the package is “Out for Delivery”.

You can track your orders under ‘My Order’ section of your account if logged using your account details. If logged and ordered as a guest, then you can see your shipment tracking information on the tracking page y providing the order details.

NB: You can also register with same email id used for placing the order to see the order details in ‘My Account’ section.

Next Steps After Cancellation

On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive an email with intimation as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 3-7 (three to seven) business days from the date of acceptance of cancellation request.

Refund Process

Upon acceptance of cancellation request the amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/ financial institution. Refer to Refund policy for more details.

Bulk Orders

To avoid unusual and fraudulent orders, we reserve the right to cancel your bulk orders placed on the Platform. To avoid such cancellations of bulk orders, please contact us or write to info@smartlivingindia.com.

Updated on: 12 May 2025